Overview
Administrative and Supervisory Skills Training
A comprehensive training program designed for administrative professionals and emerging supervisors to enhance team management, operational efficiency, and organizational success.
Key Learning Areas:
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Office Administration Fundamentals:
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Document management
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Time planning & workflow coordination
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Professional communication (business writing, active listening, handling difficult conversations)
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Supervisory Leadership Essentials:
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Frontline leadership responsibilities
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Effective delegation & team performance monitoring
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Feedback delivery & staff motivation
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Conflict resolution & team engagement
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Aligning Tasks with Strategic Goals:
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Decision-making frameworks
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Performance indicators & resource planning
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Customer Service & Public Relations:
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Service excellence
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Client interaction & professionalism
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Digital Competency:
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Productivity tools & file management
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Online scheduling & basic cybersecurity practices
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Workplace Ethics & Compliance:
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Integrity, confidentiality, and safety
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Adherence to employment regulations
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Outcome:
By the end of the program, participants will have acquired the essential skills, mindset, and confidence to lead teams, enhance organizational processes, and make effective contributions to their workplace.