(Cohort 2) Mastering AI-Driven Customer Excellence & Administrative Service Delivery

(Cohort 2) Mastering AI-Driven Customer Excellence & Administrative Service Delivery
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About the event

  • Leveraging AI to Optimize Administrative Workflows
    Participants will gain a clear understanding of how AI-powered tools streamline routine administrative processes—such as scheduling, document management, data handling, and task prioritization—resulting in improved turnaround times, reduced operational friction, and enhanced productivity across service environments.
  • Enhancing Customer Experience Through Intelligent Service Delivery
    This module focuses on deploying AI solutions—chatbots, virtual assistants, and predictive analytics—to deliver faster, more personalized, and consistent customer interactions. Learners will explore how data-driven insights can anticipate client needs, improve responsiveness, and elevate overall service quality.
  • Building AI Readiness and Ethical Governance in Service Operations

Event Detail

Start Date
Feb 23, 2026
End Date
Feb 27, 2026
Start Time
08:30 AM
End Time
04:00 PM
Venue
Kenya School of Government Mombasa Campus
Inperson Training